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ProServiz – a BPM solution for Services Supply Chain Management
Transforming the Traditional Functional Mindset by Andrew Spanyi
Process Simplification - An article
 
"information technology forces the processes more logically. The computer can handle only things to which the answer is yes or no. It cannot handle may be. It is not the computerisation that is important; it is the discipline you have to bring to your processes. You have to do your thinking before you computerise it or else the computer simply goes on strike."
Peter Drucker
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